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Terms & Conditions

Last updated: June 2026

1. Acceptance of Terms

By engaging InteliaSolve LLC for any consulting, AI audit, automation, or infrastructure services, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern the contractual relationship between InteliaSolve LLC ("Company," "we," "us," or "our") and the contracting party ("Client," "you," or "your"). If you do not agree with any provision herein, please do not proceed with our services.

2. Scope of Services

InteliaSolve LLC provides the following professional services to business clients:

  • AI Process Audits: structured analysis of the Client's business processes to identify automation and optimization opportunities;
  • Workflow Automation Development: design, build, and deployment of automated workflows and AI agent systems using proprietary and third-party tools;
  • Infrastructure Hosting: dedicated server provisioning and management to host the systems and workflows developed for the Client;
  • Ongoing Maintenance: monitoring, updates, and support of deployed systems under active maintenance agreements;
  • AI Consulting: strategic advisory services related to artificial intelligence adoption and process transformation.

Specific deliverables, timelines, and fees for each engagement are defined in individual Statements of Work or Service Agreements signed by both parties.

3. Infrastructure and Server Services

3.1 Dedicated Server Hosting

InteliaSolve LLC provides dedicated server infrastructure required to host and operate the automated systems and AI services developed for the Client. This infrastructure is managed and maintained exclusively by the Company while an active maintenance agreement is in effect.

3.2 Access Rights Upon Non-Payment

The Client's right to consume and benefit from the Company's server infrastructure is contingent upon maintaining an active and current maintenance agreement. In the event the Client ceases to pay for maintenance services, access to the Company's servers and hosted infrastructure will be suspended immediately upon the expiration of the last paid period. The Company shall not be liable for any interruption of service resulting from non-payment.

3.3 Workflow Ownership and Portability

All workflows, automations, and AI systems developed and delivered to the Client are the exclusive intellectual property of the Client upon full payment of the agreed development fees. The Client retains full ownership of these deliverables and may choose to:

  • Continue hosting them on the Company's infrastructure under an active maintenance agreement;
  • Migrate and host them on the Client's own servers or third-party infrastructure at any time;
  • Operate them independently without the Company's maintenance, subject to the pricing policies applicable at the time of such decision.

Regardless of the hosting or maintenance arrangement selected, the Client's ownership of the developed workflows is unconditional and does not expire.

3.4 Environment Credentials

Access credentials to the Company's work environments, platforms, and infrastructure (including but not limited to automation platforms, AI configuration dashboards, and server environments) will be provided to the Client exclusively upon the Client's formal written request to assume independent maintenance responsibility. While the Company holds an active maintenance agreement, credentials are retained internally to prevent configuration conflicts, version inconsistencies, and unauthorized modifications that could compromise the integrity and performance of the deployed systems.

4. AI Usage and Credit Management

4.1 Included AI Credits

AI usage credits required for the operation of the Client's deployed systems are managed and regulated by InteliaSolve LLC and are included within the monthly maintenance fee during the term of an active maintenance agreement. The Company determines the appropriate AI models, usage parameters, and credit allocation necessary for optimal system performance.

4.2 Transition to Independent AI Management

Upon the Client's decision to discontinue the Company's maintenance services, the Client assumes full responsibility for contracting, funding, and managing the AI usage credits and subscriptions required to operate their systems. The Company will provide reasonable transition guidance to facilitate this handover.

Alternatively, the Client may elect to maintain a partial service arrangement whereby they pay the Company separately for server infrastructure and AI credit management, independent of a full maintenance agreement. Terms for this arrangement shall be agreed in writing.

4.3 Limitation of Liability for Unauthorized AI Use

InteliaSolve LLC shall bear no responsibility for any consequences, damages, costs, or disruptions arising from the Client's use of AI tools, models, or systems in manners not expressly agreed upon, documented, or configured by the Company. This includes, without limitation, unauthorized modifications to AI prompts, direct API interactions, or use of AI features beyond the agreed scope of the engagement, even when such use occurs within systems hosted on the Company's infrastructure. Any misuse of AI capabilities outside the agreed framework is the sole responsibility of the Client.

5. Client Obligations: Information and Data Provision

The quality and accuracy of the Company's deliverables are directly dependent on the completeness and timeliness of the information provided by the Client. The Client agrees to:

  • Provide all requested data, documentation, and access credentials in a timely manner as specified in the applicable Statement of Work;
  • Supply the most complete and accurate information available during the AI Audit process, as the depth and reliability of audit findings are directly proportional to the quality of information received;
  • Notify the Company promptly of any material changes to the Client's business processes, systems, or data during an active engagement;
  • Designate a responsible point of contact authorized to provide information and approvals throughout the engagement.

The Company shall not be held liable for incomplete, inaccurate, or suboptimal deliverables resulting from the Client's failure to provide requested information on time or in sufficient detail.

6. Intellectual Property

All workflows, automations, AI agent configurations, and custom software developed for the Client under a paid Service Agreement become the property of the Client upon full payment of development fees, as set forth in Section 3.3.

All proprietary methodologies, frameworks, templates, internal tools, and know-how developed or utilized by InteliaSolve LLC in the delivery of services remain the exclusive intellectual property of the Company and are not transferred to the Client under any circumstance.

7. Confidentiality

In the course of providing services, InteliaSolve LLC may receive access to sensitive business information, proprietary data, trade secrets, and personally identifiable information belonging to the Client. The Company agrees to maintain strict confidentiality of all such information and to use it solely for the purpose of delivering the contracted services. This obligation survives the termination of any service engagement.

8. Privacy

The collection and use of personal data in connection with the Company's services is governed by the InteliaSolve LLC Privacy Policy, incorporated herein by reference. By accepting these Terms, you acknowledge and accept the Privacy Policy.

9. Payment Terms

Fees for each service are specified in the applicable Service Agreement. The following general conditions apply unless otherwise agreed in writing:

  • Recurring maintenance and hosting fees are charged monthly on the exact calendar date on which the first payment for the relevant service was made, using the payment platform agreed upon between the parties at the time of contracting;
  • Development project fees and AI Audit fees are invoiced per the schedule defined in the applicable Statement of Work;
  • Late payments may incur interest at 1.5% per month on the outstanding balance;
  • The Company reserves the right to suspend hosted services, restrict system access, and withhold deliverables for accounts with overdue balances.

10. ROI Guarantee: Limitation of Scope

InteliaSolve LLC offers a conditional ROI guarantee limited exclusively to its AI Audit Program. The guarantee provides that if, following the completion of a paid AI Audit, the Company does not identify automation or optimization opportunities reasonably projected to yield a 2.4x return on the audit investment within 12 months, the Company will refund the full audit fee.

This guarantee does not apply to implementation services, retainer agreements, custom development, infrastructure hosting, or any other service outside the AI Audit Program. The guarantee is void if the Client provides inaccurate, incomplete, or materially misleading information during the audit process.

11. Disclaimer of Warranties

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. INTELIASOLVE LLC DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY SPECIFIC BUSINESS OUTCOME WILL BE ACHIEVED. RESULTS DESCRIBED IN CASE STUDIES OR TESTIMONIALS ARE NOT TYPICAL AND DO NOT CONSTITUTE GUARANTEES OF FUTURE PERFORMANCE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INTELIASOLVE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM THE CLIENT'S USE OF OUR SERVICES OR INFRASTRUCTURE. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE FEES PAID BY THE CLIENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless InteliaSolve LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from your use of our services, your breach of these Terms, your unauthorized modification of deployed systems, or your violation of any law or third-party rights.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising hereunder shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.

15. Modifications

InteliaSolve LLC reserves the right to update these Terms at any time. Clients will be notified of material changes with reasonable advance notice. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

16. Contact

For questions regarding these Terms, please contact us at:

InteliaSolve LLC 420 SW 7th St, Suite 1015, Miami, FL Email: info@inteliasolve.com